Did La Boulange help Starbucks find its white whale, the breakfast sandwich?
Last week, Starbucks announced that it will shutter all remaining La Boulange stores by the end of September. In a statement, the coffee retailer said that doesn’t mean it is severing ties completely with the bakery:
“The La Boulange brand will continue to play a significant role in the future of Starbucks food in stores, and the company looks forward to serving delicious La Boulange food at its Starbucks retail locations in San Francisco and across the U.S. and Canada. The Evolution Fresh retail location in San Francisco will also close.”
This is not the first time that Starbucks has run into problems with its extra-coffee enterprise. Back in 2006, Starbucks started serving breakfast sandwiches across the country (it had rolled out hot sandwiches in a few locations in 2003). Chicagoist wrote at the time that that the chain introduced five new, hot sandwiches to the menu, all variations on the classic egg on a roll. Just two years later, Starbucks shut it down.
The New York Times reported in 2008 that Starbucks was nixing the sandwiches because, as CEO Howard Schulz explained, “the scent of the warm sandwiches interferes with the coffee aroma in our stores.” Therein lies the rub. When Starbucks sells coffee and snacks, Starbucks stores smell like coffee. That is its signature scent. When Starbucks sells coffee and snacks and hot food, Starbucks stores smell like hot food. That is not Starbucks’ signature scent. (Also, they may have been bad.)
So, as of 2008, Starbucks was out of the fragrant food business, until it announced that it had acquired beloved San Francisco bakery La Boulange, in 2012. Reuters reported it as Starbucks’ “biggest move yet outside coffee,” adding that it “takes direct aim at what long has been seen as the company’s biggest weakness: food.”